Hospitality

How We Delivered 75% Efficiency Gain with Cloud Automation for a Vacation Rental Giant

Our collaboration with a leading online vacation rental service centered around a critical challenge - the lack of visibility into their cloud automation processes. This deficiency in visibility was causing their operations team to be consistently reactive rather than proactive, leading to an increased workload. Furthermore, there was a lack of insight into issue ownership and time to resolution.

Hospitality
How We Delivered 75% Efficiency Gain with Cloud Automation for a Vacation Rental Giant
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Value We Added

75% Issue Reduction

By addressing the root causes of operational challenges and enhancing visibility, we enabled our customer to achieve a remarkable 75% reduction in the number of operational issues.

Global Delivery Model

Leveraging our global delivery model, which spanned teams in the United States and India, we ensured seamless collaboration, access to a diverse talent pool, and 24/7 support.

Fast Resolution

The issues were identified and resolved within an impressive three-month timeframe, demonstrating our efficiency and rapid problem-solving capabilities.

Challenges

Reactive Operations

Limited visibility into cloud automation processes hindered proactive issue management, forcing the team to react to problems instead of anticipating them.

Escalating Operational Issues

The lack of visibility contributed to a rise in operational issues, creating a growing burden for the team.

Accountability Ambiguity

Unclear ownership for resolving issues made it difficult to track progress and identify bottlenecks.
How We Delivered 75% Efficiency Gain with Cloud Automation for a Vacation Rental Giant
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Approach

Architectural Expertise
  • We provided our architectural expertise and guidance to delve into the root causes of the operational failures. This analysis was crucial to understanding the challenges at hand.

Enhanced Automation and Monitoring
  • We worked to enhance their existing cloud automation and monitoring platform, aiming to provide comprehensive visibility into the factors contributing to operational issues.
Monitoring and Ticketing Solution
  •  We implemented monitoring processes and integrated them with Jira to create tickets automatically when issues arose. This was pivotal in providing clarity on issue ownership and the status of resolutions.

Outcome

Root Cause Determination

Rapid Team Scaling

Low-Cost Delivery

The accelerated migration not only saved time but also delivered cost savings of a remarkable 70%.

Rapid Team Scaling

Rapid Team Scaling

Conclusion

By expediting their AWS migration with a global cloud team, we slashed the biomedical giant's costs by 70% and put them on the fast track to cloud success.