Integrating Kafka and ServiceNow for Robust Compliance Management

Ensuring compliance without compromising operational efficiency is a complex challenge for many organizations. Our client, a leading mobility enterprise, faced this exact dilemma when managing non-compliant authorization policies within their centralized policy store. By integrating Kafka and ServiceNow, BayRock Labs helped them establish a robust framework for real-time detection, management, and resolution of these policies, significantly enhancing their overall compliance posture and accountability.

Enterprises
Integrating Kafka and ServiceNow for Robust Compliance Management
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Value We Added

Kafka

Queued request messages for non-compliant policies.

ServiceNow

Managed issue creation and tracking.

Custom Integration

Connected Kafka and ServiceNow to automate task creation.

Challenges

Lack of mechanism to track non-compliant authorization policies

Gaps in accountability for non-compliant policies

Hindered effective compliance management

Integrating Kafka and ServiceNow for Robust Compliance Management
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Approach

Integrated Kafka and ServiceNow

Connected the client’s centralized policy store to Kafka for real-time tracking of non-compliant authorization policies, ensuring immediate action.

Automated task creation

Leveraged Kafka and ServiceNow for seamless issue creation and management, automating the resolution process.

Improved compliance and accountability

The integration resulted in efficient issue tracking, real-time updates, and stronger compliance management, enhancing accountability across services.

Outcome

Real-time Tracking

Non-compliant policies for PSD2 and SOX designated services are now tracked in real-time, ensuring immediate accountability.

Issue Creation

Over a span of nine months, the integration created more than 1500 response tasks for non-compliant policies.

Efficient resolution and accountability

A high percentage of identified issues were resolved, improving compliance and strengthening overall accountability.

Conclusion

By integrating Kafka and ServiceNow, we successfully addressed the client's challenge of tracking non-compliant authorization policies. This solution has significantly enhanced their compliance posture by enabling real-time detection, efficient management, and improved accountability.